Process of Return-7x24 Customer Service 1. Rockville, MD 20850 Recipient's name: SW-bellabays-(we will send an individual number to you by email) RMAs are required for all returns(We refuse the refund if it's an unauthorized return). Please contact us to request a Return Material Authorization (RMA) if you wish to return the material. Additionally, returns are not accepted after 60 days from the date of receiving your products. Any returns submitted after the 30 days are subject to a restocking fee. Items shipped from can be returned within 30 days of delivery. Our guarantee is to provide you with the best customer support possible.